Why This Matters
This bill improves how the Department of Veterans Affairs communicates with veterans over the phone by making calls more recognizable and accessible.
If you are a veteran, you will receive clearer and more reliable phone communication from the Department of Veterans Affairs.
Affects: Veterans seeking services and benefits from the Department of Veterans Affairs.
What changes is this bill making?
1. This bill requires the Department of Veterans Affairs to call veterans from a single, recognizable phone number. 2. It mandates that calls to veterans must show caller identification that clearly indicates they are from the Department. 3. The bill establishes at least one call center for health care appointments in each U.S. time zone. 4. It specifies that the call centers must be operational by January 1, 2026. 5. The bill does not require call centers in locations that do not observe daylight time.
Who is affected?
Veterans seeking services and benefits from the Department of Veterans Affairs.