This bill would make it mandatory for the Department of Veterans Affairs to verify callers' identities using multiple methods. This is important to ensure that veterans and their beneficiaries can safely access their information and services.
If you are a veteran or a family member, your calls to the Department of Veterans Affairs will have stronger identity checks to protect your information.
Who this affects
Veterans · Family members
What changes is this bill making?
1This bill requires the Department of Veterans Affairs to use multi-factor identification for phone calls.
2Multi-factor identification means callers must provide more than one form of verification.
3The bill focuses on high-impact actions that affect veterans and their beneficiaries.
4This change aims to improve security and protect personal information.
5It applies specifically to call centers handling sensitive veteran-related matters.
